Answered By: Deb Ehrstein
Last Updated: Jun 28, 2014     Views: 232

ILLiad Status Messages

Loan Requests
(The first two messages occur simultaneously)
Submitted by Customer Displays the date and time the patron initiated the request.
Awaiting Request Processing The request is in the ILL file awaiting processing.
Request in Processing Displays the time when the request is being reviewed by staff.
Request Sent The request has been sent to prospective lenders.
(The next three status messages occur in close succession)
Awaiting Post Request Receipt Processing The item has been received and is being processed prior to notifying customer.
In Print Queue Label is printing for item (part of ILL Processing).
Awaiting Customer Contact A message to customer is about to be generated.
Customer notified by e-mail An e-mail notice has been sent to customer concerning the arrival of the requested item(s).
Checked out to customer The item has been checked out to the customer via ILLiad.
 
Article Requests
(The first two messages occur simultaneously)
Submitted by Customer Displays the date and time the patron initiated the request.
Awaiting Copyright Clearance ILL staff will check their Copyright files to make a decision on how to send the request.
Awaiting Request Processing The request is in the ILL file awaiting processing.
Request Sent The request has been sent to prospective lenders.
(The next four status messages occur in close succession.)
Awaiting Post Request Receipt Processing The item has been received and is being processed prior to notifying customer.
Awaiting Customer Contact A message to customer is about to be generated.
Customer notified by e-mail An e-mail notice has been sent to customer concerning the arrival of the requested item(s).
Delivered to the web The article(s) have been posted on ILLiad for the customer's viewing.



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