Answered By: Patia Topping Last Updated: Jun 28, 2014 Views: 1707
When a patron has an item on his/her record and contacts Circulation stating he/she has already returned the item, Circulation staff may mark the item “claims returned.” An initial search is done when the patron contacts Circulation. If the book is found, the book is checked in and fines waived. If the item is not found, the patron is notified and asked to continue looking for the book while a “claims returned” status is placed on the book. A list is run once a week and a search is done of claims returned items. If an item is found, it is checked in and fines waived. After three searches, if an item is not found, the Circulation Librarian makes a decision on what to do about the item and the patron’s responsibility.