Student accounts expire for the following reasons:
They may not be currently enrolled for the upcoming semester.
They may have registered, but we have not yet received the update from Student Records, in which case a staff member can verify that they are registered and update their record.
Faculty accounts expire for the following reasons:
They may not have a new appointment.
They may have a new appointment, but we have not received the update from Human Resources, in which case a staff member can call HR to verify the appointment.
Courtesy patron accounts expire for the following reasons:
They may not have renewed their membership for the upcoming year.
They may not have shown their current Eliot Society card.
My library account is blocked:
There are multiple reasons why a patron’s record may be blocked:
If a patron has a recalled book that is overdue, the record is automatically blocked. Once the book is checked in, the record will be unblocked.
If the patron owes too much money, the record will be blocked. Maximum amounts a patron can owe before being blocked are:
- Graduate student: $999.99
- Undergraduate student: $999.99
- Staff: $15
- Courtesy: $15
Patrons will also be blocked from checking out material if their patron record has expired.
A library staff member may put a manual block on a record for various reasons. If your record is blocked and you need help resolving the problem, contact the Circulation staff by phone at (314) 935-5420, or by e-mail atcirc@wumail.wustl.edu.
